Kalaki – Cancellations, Returns & Exchanges Policy

At Kalaki, your satisfaction is our priority. We understand that sometimes a product might not be the perfect fit. That’s why we’ve designed a simple and transparent return, exchange, and refund policy. Whether you’re trying out a new saree or sending a gift, we’re here to make sure the process is smooth, fair, and hassle-free. Just follow the timelines and conditions below, and we’ll take care of the rest.

1. Cancellations

  • Within 24 hours of order placement:

    • Full refund to original payment method or Kalaki Wallet

  • 24 to 72 hours:

    • 15% deduction for refund to original method

    • No deduction for Kalaki Wallet refund

  • After 72 hours:

    • Cancellations not allowed (most items are made-to-order)

    • Email support@kalaki.in for exception approval

      • If approved: 20% deduction for refund to original method

      • No deduction for Kalaki Wallet

  • Order rejected on delivery (RTO):

    • 15% deduction from refund; refunded to original method only

2. Returns & Exchanges

  • Return window:

    • Raise return/exchange request within 1 day of delivery

    • Premium members: up to 3 days

  • Not eligible for return/exchange:

    • Customized products

    • Jewelry & accessories

    • Blouses

    • Used, worn, or damaged items

    • Items without original tags/packaging

    • Products with more than 15% discount

  • Product condition required:

    • Unused, unwashed, and with all original tags

    • Sarees must not be draped

    • Footwear must only be tried on carpeted surfaces

    • All returns are subject to quality check

  • Return handling charges:

    • ₹200 or 5% of product value (whichever is higher)

    • Customers with high return frequency may be charged 10%

3. Refunds

  • Refund method:

    • Default: Kalaki Wallet

    • Refund to original method for Premium customers or specific cases

    • Shipping charges are non-refundable

  • Processing time:

    • Refunds issued within 7–10 working days after quality check

4. Return Process

  • How to request:

    • Login to your Kalaki account and go to My Orders

    • Or email: support@kalaki.in

    • Or WhatsApp: +91 8788316985

  • Pickup process:

    • Reverse pickup arranged within 2–4 working days

    • If your area is not serviceable, self-ship to address provided

  • After pickup:

    • Quality check within 5 working days

    • Refund or exchange issued in 7–10 working days

5. Other Terms

  • Report damaged or wrong items within 24 hours of delivery

  • Reshipping may be allowed once (at Kalaki’s discretion)

  • EMI Orders: Refund to original method; contact your bank for EMI cancellation

6. Contact Us