Kalaki Refund & Return Policy

At Kalaki, customer satisfaction is at the heart of everything we do. While we aim to deliver premium-quality sarees and a seamless shopping experience, we understand there may be exceptional cases where a return or exchange is needed. Please review our policy below carefully before making a purchase.

🔁 Return or Exchange Conditions

  1. Return Request Window:
    You must raise a return or exchange request within 30 days of receiving your order by emailing us at support@kalaki.in or calling our support at +91-87883 16985.
    Requests made after 14 days will not be eligible for return or refund.

  2. Wrong or Defective Product:
    If you receive an incorrect or damaged product, you may be eligible for a refund only if you provide an unboxing video clearly showing the issue.

    • This pre-opening video must be sent within 24 hours of receiving the product.

    • Claims without a valid video proof will not be accepted.

💸 Refunds

We do not offer direct monetary refunds in most cases. Instead, we provide:

  • Store Credit (same value as your order)

  • Exchange for another product

Please note:
Shipping and COD charges are non-refundable.

🔄 Exchange & Store Credit Options

🧾 Store Credit:

You’ll receive a coupon code of your order value sent to your registered email ID.

  • Use it anytime—no expiry date.

  • Can be redeemed on any product on our website.

🔁 Product Exchange:

You can exchange the item for another of:

  • The same value

  • A higher value (you’ll pay the difference)

  • A lower value (we’ll issue store credit for the difference)

📦 Return Guidelines

To qualify for return or exchange:

  • Items must be unused and in original condition.

  • Original tags and packaging must be intact.

  • Sarees with fall/pico or edging will not be accepted.

  • Customized products and sale items are non-returnable & non-refundable.

  • Only one-time replacement is allowed per order.

🔍 Quality Check

Once your return reaches our warehouse, it will undergo a QC (Quality Check). If approved, your replacement or store credit will be processed promptly.

📝 Important Notes

  • Images are for representation only. Slight variations in color, fabric, or design may occur due to lighting during photography.

  • Decorative items such as purses, jewelry, etc., shown in images are not included unless mentioned in the product description.

For questions or help with your return, reach out to us at support@kalaki.in.

We’re here to ensure you have a delightful and trustworthy shopping experience at Kalaki.in